Robotic Process Automation(RPA)
Robotic process automation is an emerging field within BA and uses Artificial intelligence. The practice of performing robotic process automation called RPA results in the deployment of attended or unattended software agents to an organization's environment. These software agents, or robots, are deployed to perform pre-defined structured and repetitive sets of business tasks or processes. Artificial intelligence software robots are deployed to handle unstructured data sets and are deployed after performing and deploying robotic process automation. Robotic process automation is the leading gateway for the adoption of artificial intelligence in business environments.
RPA is a versatile, scalable technology that can apply to many different Domains and Organization to automate processes.
RPA technology is particularly applicable to processes that are:
- Consistent and routine.
- High volume.
- Prone to human error.
- Limited in requiring a person to make a decision.
- Manual data entry.
RPA can bring immediate value and ROI to core business processes including:
- Banking Process.
- Regulatory Compliances.
- Employee status changes.
- New hire recruitment and onboarding.
- Accounts receivable and accounts payable.
- Invoice processing.
- Inventory management.
- Report creation.
- Software installations.
- Data migration.
- Vendor/ Customer onboarding.
All RPA tools can be categorized by the functionality they provide in these 3 dimensions:
- Programming optionsRPA bots need to be programmed and there are a few ways to program bots which involve trade-offs between complexity of bots and programming time.
- Cognitive capabilities Programmed bots need to have cognitive capabilities to determine their actions based on inputs they gather from other systems. RPA tools provide a range of cognitive capabilities.
- Usage Bots serve specific functions. Though most RPA tools can be used to build bots that serve all these functions, some tools are more optimized for attended or unattended automation. While unattended automation is batch-like background processes, in attended automation users, for example customer service reps, invoke bots like invoking macros.